Support are very busy currently due to the huge influx of customers mainly brought about by the early onset of the bull, people moving away from a certain other CEX after SEC levelled charges at them and the success of Crypto.com and it's products. The team is working through all support queries and they will reply! Steps have been taken to improve the support service and bring it back to the previous quick response times but unfortunately this takes a little time to take effect. Please try to be patient, the team are working hard to resolve everyone's queries but I understand that it can be frustrating to have to wait. Ambassadors are here to help support you where possible so if you are stuck let us know in here and we will see what we can do to help (we will never message you first!). Please also note that support is through the app(s) and that staff will never message you first offering support (stay safe).